Terms of Service

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Customer," "you," or "your") and Mustika Dolphin Lovina Bali ("we," "our," or "us"), operated by Mr. Nyoman, located at Jl. Laviana No. 1, Kalibukbuk, Lovina Beach, Buleleng, Bali 81152, Indonesia.

These Terms apply to all bookings, inquiries, and use of our website at mustikalovinadolphintours.com. By accessing our website or making a booking — whether directly, via WhatsApp, email, or through a third-party platform (such as TripAdvisor, Booking.com, Agoda, Klook, or Viator) — you agree to these Terms in full.

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bali, Indonesia.

Mustika Dolphin Lovina Bali offers tourism and recreational services in and around Lovina Beach, Bali. Our services include, but are not limited to:

• Dolphin Watching Tours — Early morning boat excursions to observe wild dolphins in their natural habitat in the Bali Sea
• Snorkelling & Swimming — Guided marine activities at designated snorkelling sites near Lovina
• Fishing Trips — Traditional and recreational sea fishing experiences
• Countryside Camping — Guided overnight camping experiences in the hills surrounding Lovina

All services are subject to weather conditions, sea conditions, and the availability of our guides and vessels. We reserve the right to modify or cancel any service at our sole discretion where safety or operational circumstances require.

A booking is confirmed only when we have received your booking details and any required deposit or full payment, and you have received a written confirmation from us via WhatsApp or email.

• Bookings can be made directly via our website, WhatsApp (+62 823 3994 9871), email (marlinpish@yahoo.com), or through authorised third-party platforms.
• You must provide accurate and complete information at the time of booking, including the number of participants, contact details, and any special requirements.
• Bookings are made on a first-come, first-served basis. A confirmed booking does not guarantee a specific vessel or guide, unless expressly agreed in writing.
• Bookings made through third-party platforms are subject to the terms of those platforms in addition to these Terms. In the event of a conflict, these Terms shall prevail for matters relating to service delivery.
• We reserve the right to decline or cancel a booking at our discretion, in which case any payment received will be refunded in full.

All participants are expected to conduct themselves respectfully toward our staff, guides, fellow participants, and the natural environment. We reserve the right to refuse service or remove any participant from a tour without refund if they:

• Are under the influence of alcohol or illegal substances at the time of the tour
• Behave aggressively, abusively, or in a manner that endangers others
• Disregard safety instructions provided by the guide or vessel captain
• Disturb, harass, or attempt to touch marine wildlife (including dolphins)
• Engage in any activity that violates applicable Indonesian law or environmental regulations

Participants are responsible for any damage caused to our equipment, vessels, or property through negligence or wilful misconduct. The cost of repair or replacement will be charged to the responsible participant.

Participation in our tours and activities involves inherent risks associated with marine and outdoor environments. By booking with us, you acknowledge these risks and agree to the following:

• Mustika Dolphin Lovina Bali shall not be liable for any personal injury, illness, death, loss, damage, expense, or claim arising from participation in our tours, except to the extent caused by our proven gross negligence or wilful misconduct.
• We are not responsible for any loss or damage to personal belongings, including electronic devices, jewellery, cash, or valuables, brought on board our vessels.
• We are not liable for any indirect, special, consequential, or punitive damages, including loss of enjoyment or loss of profit, arising from use of our services.
• Our total liability to any Customer for any claim arising out of a single booking shall not exceed the total amount paid by that Customer for that booking.

We strongly recommend that all participants obtain appropriate travel and activity insurance prior to travel, including coverage for water-based activities and medical evacuation.

All content on our website, including but not limited to text, photographs, videos, logos, graphics, and design, is the property of Mustika Dolphin Lovina Bali or its licensors and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
• You may not use our name, logo, or branding in any way that could cause confusion or imply endorsement without our express written permission.
• Photographs or videos taken during our tours featuring our guides, vessels, or branding may not be used for commercial purposes without our written consent.

We respect the intellectual property rights of others. If you believe that any content on our website infringes your copyright, please contact us at marlinpish@yahoo.com with full details of your claim.

Your privacy is important to us. The collection, use, and storage of your personal data in connection with these Terms and our services is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By making a booking or using our website, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein.

Our Privacy Policy is available on our website at mustikalovinadolphintours.com/privacy-policy and complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Indonesian data protection law.

We reserve the right to update or amend these Terms at any time. Changes will be published on our website with an updated effective date. Your continued use of our website or services after the publication of changes constitutes your acceptance of the revised Terms.

For bookings already confirmed prior to a change in Terms, the Terms in effect at the time of booking shall apply, unless otherwise required by law.

We recommend that you review these Terms periodically to ensure you are aware of any updates. Material changes will, where possible, be communicated via our website or directly to confirmed customers.

If you have any questions, concerns, or complaints regarding these Terms or our services, please do not hesitate to contact us: